Every stay writes you a letter.
Most guest surveys read like forms — so guests treat them like forms. Stayletter asks like a friend would: one minute, on their phone, in their language, never asking what you already know. You read every letter. You act on the hard ones. The kind ones become applause on Google.
"The bed was heavenly and the staff so kind — we already booked again for December."
Tap the survey — watch your letter write itself
This is the real guest experience, exactly as your guests see it. On the right, Stayletter turns your taps into the letter your team reads.
notice what's missing: no name field, no e-mail field, no dates — Stayletter already knows, so your guest never types what you already have.
Surveys get ignored. Letters get answered.
of guests answer when the letter arrives over WhatsApp — where classic e-mail surveys get 8–15%.
is all a letter takes: one question per screen, tap-only scores, and not a single field you already know the answer to.
from a hard letter to a task on your team's list — while the guest still remembers you cared.
Two envelopes, two routes
…becomes applause
A happy guest gets one warm invitation: share this on Google. One tap, half a minute. Reviews grow honestly — everyone gets the same button, no gating, fully within Google's rules. Replies come back with an AI draft ready to send.
…becomes a second chance
A low score first asks the guest: "May we make this right?" Then it lands as a task — with the room, the story and a deadline — on the list your team already works from. Fixed before it ever becomes a public review.
And every letter — kind or hard — flows into one ledger: NPS, scores per department, trends per month. So you see exactly which department earns the applause, and which one quietly costs you points.
Everything the big tools do — minus the parts guests hate
Pre-filled by design
Name, room, dates, language — pulled from your PMS, never asked. Every removed field is response-rate you keep.
Your own dashboard
Read every letter, answer it and track scores per department — no other software required, nothing else to install.
Bring your history
Full import from your current survey tool — we moved 15,000+ responses for our own hotels without losing a single trend line.
Delivered where guests live
WhatsApp-first (pairs beautifully with sister product Textonda), e-mail as fallback, QR at the desk. Timing tied to check-out.
Your questions, your brand
Departments per property (breakfast, restaurant, bar…), your colors, four languages hand-tuned — new properties onboard in days.
GDPR-first, EU data
Letters live in the EU, personal data is minimised by design, and nothing ever trains public AI models.
PMS: Mews native · Mews Marketplace listing planned · more integrations with founding partners
One price. Every letter read.
Unlimited stay letters · all languages · make-it-right flow & tasks · Google review routing with AI reply drafts · full history import · standalone dashboard · founding rate locked for 24 months · no setup fee · cancel monthly.
Start with StayletterDelivery over WhatsApp works best with sister product Textonda — together they cover the whole guest conversation, before, during and after the stay.
Restaurants without rooms are welcome too — same letters, table-side moments.
Why do Stayletter surveys get more responses?
Because they don't feel like surveys. One minute, one question per screen, on the guest's phone, in their language — and never a field asking what you already know. Delivered over WhatsApp, response rates reach 45–65% where e-mail surveys get 8–15%.
Do we need any other software?
No — Stayletter is fully standalone. Your team gets its own dashboard for reading letters, answering them and tracking scores, and hard letters arrive as clear tasks with an owner and a deadline.
Can we migrate from our current survey tool?
Yes. We import your full history — for our own hotels we moved 15,000+ responses from GuestRevu without losing a trend line.
Is the Google review flow within Google's rules?
Strictly. Every guest gets the same invitation — no review gating. Unhappy guests are first offered a make-it-right conversation, then see the same button as everyone else.
Which languages are supported?
Dutch, English, German and French ship hand-tuned; guests always see their own language first. More languages follow with founding partners.
What does it cost?
€99 per property per month (ex VAT), founding rate locked for 24 months — unlimited letters, all features, history import included. No setup fee, cancel monthly.
Your guests are already writing.
Start reading.
Early access for a handful of hotels and restaurants — founding conditions, a direct line to the builders, your history imported on day one.
the demo mail is a ready-made letter — just fill in three times that suit you. We confirm one within a day.